PAIA Manual

1. About this manual

This manual is prepared in line with PAIA. [Placeholder] It must be finalised against the operating legal entity before public launch.

2. Body and contact details

[Placeholder] Operating entity name, registration number and registered address to be confirmed.

3. Information Officer

[Placeholder] The Information Officer and any Deputy Information Officers are to be confirmed and registered with the Information Regulator.

4. Categories of records

We may hold the following categories of records:

• Company and corporate records
• Platform and technical records
• Customer and agency account records
• Lease, landlord and tenant records held on behalf of agencies
• Support and correspondence records
• Legal and compliance records
• Financial records, where applicable

5. How to request access

Requests for access should be submitted to the Information Officer using the prescribed PAIA process, identifying the records sought and the right you wish to exercise. [Placeholder] The request form and channel are to be confirmed.

6. POPIA access and correction

Requests to access or correct personal information under POPIA are handled together with PAIA requests via the Information Officer.

7. Fees

[Placeholder] Applicable request and access fees are to be confirmed in line with the PAIA fee structure.

8. Grounds for refusal

Access may be refused on the grounds permitted by PAIA, for example to protect third-party personal information or confidential commercial information.

9. Contact and finalisation

See the Contact / Information Officer page. This PAIA Manual should be finalised against the operating legal entity before public launch.